We aim to offer the best of both worlds - the attention to detail, personal service and responsiveness of a small firm, as well as the training delivery resources of a larger training company through our long-standing partnerships with a number of trusted associates. Chris Stuart MD
We have a large team of trainers and developers. All of them are highly talented training professionals with many years of practical experience. We work with a wide variety of organisations including Akzo Nobel, Barclays, The Cabinet Office, Capita, Concorde Capital, Credit Suisse, Glenview Capital, Heidrick and Struggles, Magnox, Mayer Brown, The National Audit Office, Renaissance Capital, Schroders, Siemens, and Withers.OTC is based in Kingston, Greater London, but delivers training globally. Our consultants have delivered training for clients in Europe, The US, Africa, and the Asia-Pacific region.
Quality Our trainers are recognised as being amongst the very best in their field. Our course designs reflect our focus on learner-centred and experiential training. We tailor our materials to reflect our clients' business processes and practices, making it easier for participants to turn the learning into action back in the workplace.
Clarity We make sure that we understand the business issues that we are helping to address, and agree the scope of our work with the client.
Trust We deal openly and honestly with our clients. We do not make promises that we cannot deliver, and we deliver on the promises that we make.
Service We go the extra mile to deliver outstanding client service - not just the design and delivery of the training itself but also the programme administration and client relationship management.
Each client and assignment is different, but our broad approach is:
Initial meeting: We meet you to understand the business problems that the training is to address, the nature of the target audience and to agree the desired outcomes.
Proposal: We outline our suggested training solution, presenting the pros and cons of any alternative options suggested. We always try to ensure an appropriate balance between theory and practice and a mixture of learning styles.
Quotation: We provide quotations for our suggested training solutions. We do not lock our clients into long-term contracts. If you no longer want or need to use us, you can cancel at no charge with 4 weeks notice. (If less than 4 weeks notice then a cancellation charge may apply).
Programme design and material development: We agree the programme design with you and produce the detailed course content, including any e-learning elements. We can work with your own training and technical specialists to ensure the materials are relevant to your business.
Follow up: We assess the impact of each programme in a number of ways from simple feedback to formal testing of knowledge before and after training We can discuss whether further training would help embed the desired skills and behaviours.
We understand your anxiety, and offer the following points:
We encourage clients to meet the training delivery team, and we get to understand your requirements by developing the tailored training together.
Sample courses: We offer marketing days, which give clients and potential clients a risk free chance to experience OTC and its trainers.
No long term contracts: We rely entirely on the quality of our service. If we don't deliver, we won't retain business
• short tutor presentations
• practice exercises
• e-learning modules
• case studies